Refund Policy

1.1 Scope of Refunds (All conditions must be met)

1. Refunds are given if the accelerator line issue causes it to be unusable, or if the line delay is too high/frequent packet loss persists for more than three days. Refunds are not given for other personal subjective reasons.
2. Only new package orders can apply for a refund. Renewal packages, package conversions, and other orders cannot be refunded.
3. Each account can only apply for one refund.

1.2 Non-refundable Cases (Any one of the following conditions will result in no refund)

• Exclusive IP membership orders do not support refunds.
• Hourly packages purchased in the internet cafe version do not support refunds.
• Promotional products or prizes do not support cash conversion or refunds.
• Orders resulting from invitation top-ups generate actual channel fees or cost expenditures on our side, so orders from invitation top-ups (including invitation codes) are not refundable.
• Packages purchased and activated through channels or agents are not refundable. Please contact the channel or agent for processing.
• Package purchase errors are not refundable.
• Products that are not functioning well due to local environment issues are not refundable. Examples include weak wireless signal, high local network delay, or fluctuations in the telecommunications operator's network. The criteria are as follows:
  • Ping local gateway (delay over 1ms or fluctuations over ±1ms)
  • baidu.com (delay over 80ms)
  • qq.com (delay over 80ms)
• Products suffering attacks, certain lines, or product services with temporary (not exceeding three days) network issues, access issues, or brief disconnections are not refundable. Generally, if a specific area's line is unavailable for more than 3 hours, the official will compensate affected users.
• Refunds are not given for subjective reasons such as not supporting a specific game, not wanting to play anymore, another accelerator having lower latency, or feeling that the game or product experience is not smooth.
  • Note: Some game official servers frequently malfunction or restrict regions or individual users, which is hard to define and not our responsibility, hence not refundable.

1.3 Refund Rules (Please understand and be familiar with the following process)

1. Contact customer service, state your refund reason and order number, provide username, game, game region, and used line information as requested by customer service, and cooperate with debugging. Only after confirming the issue can the refund process begin.
2. Refunds are processed according to the payment order, not the account. Due to third-party system limitations, the refund amount will be credited before the 15th of the month following your application date (if there are holidays, it will be postponed). For example, refunds on April 1 or April 30 will be credited before May 15. WeChat account refunds may be delayed.
3. Due to restrictions by third-party payment platforms like WeChat and Alipay, refunds are supported for orders made within a year at most.
4. If you are refunding an hourly billing order, the refund amount calculation is as follows:
   • The refund will calculate the depreciation coefficient. For example, if the order validity period is one year and you refund after half a year, the depreciation coefficient is 0.5. Regardless of the refund, the necessary expenses for bandwidth resources, operational resources, and equipment resources are actually incurred based on the order's effectiveness.
   • For refunds, the used hours will be converted at a fixed price of 0.3 yuan per hour, not at the discounted rate minute count, because you did not fully use the minute count, so it cannot be converted under the discount conditions and is calculated at a fixed price of 0.3 yuan per hour.
   • A small fee (5 yuan) is charged for refunds because each order and refund incurs a fee paid to the payment system, also to prevent malicious repeat refund behavior.
   • If you have won a prize in Black Horse Team's activities, the corresponding value of the prize will be deducted during the refund. For example, if you win a mouse through your order, the corresponding value of the mouse will be deducted during the refund because we cannot support reclaiming your prize and cannot assess its residual value.
5. If you are refunding a monthly membership order, the refund amount calculation is as follows:
   • Each refund charges a 5 yuan fee.
   • Each refund deducts the package's used days * the daily unit price. The usage time starts from the time the refund application is initiated.
   • For refunds, SVIP used hours are converted at a fixed price of 1 yuan per day, and VIP used hours are converted at a fixed price of 0.4 yuan per day. The refund is based on this price, not affected by promotional discounts.
   • The maximum refund amount does not exceed the payment amount of the order. CDKEY, activation codes, trial cards, and other equivalents are not refundable. Orders purchased with CDKEY will revert the CDKEY usage status.
   • If the payment amount is less than the amount to be deducted (deduction amount = fee + used time cost), a refund is not possible.
   • Other benefits generated by the order, such as gifts, lotteries, commissions, etc., are all canceled upon refund, and the received gifts and prizes must be returned. If they cannot be returned, the refund cannot be completed.
   • After confirming the refund, the associated package of the order will be deleted. During the refund period, avoid using the accelerator, which may cause the account to be kicked out.